Sales Terms


The U.S. Institute of Languages® is a company that has operated for many years on the belief that "a person's word is as good as a contract". We still have that belief, however, due to an occasional fraudulent transaction or orders placed without having the funds to pay for them, we have instituted the following policies and procedures.

  1. If an order is placed with an e-check, or any other method in which funds are not immediately withdrawn from the customers account, the customer must have sufficient funds in their account before the order is placed and must leave sufficient funds in their account until the funds for the order has been withdrawn. If the payment is denied when an attempt is made to collect the funds from the customers account, the account falls into delinquency. (See the delinquent account section below.)
  2. As stated on the order form, "Foreign orders may incur duties and/or taxes based on your country's import policy." These duties and taxes are the responsibly of the customer. The customer agrees to these charges by placing their order. Certain countries may be subject to additional shipping charges.
  3. If a customer refuses an order that was placed legitimately, the customer will be responsible for the total shipping costs occurred (not just the portion they originally paid) to ship the order to the customer and also any additional shipping costs occurred in having the order returned to the U.S. Institute of Languages®.
  4. The U.S. Institute of Languages® has the right to deny a sale. Usually this is done only if the identity or information of the purchaser is considered fictitious.
  5. If an order is placed using a payment plan option, the U.S. Institute of Languages® will attempt to charge the following payments according to the schedule agreed upon at the time of the initial purchase. If any of the following charges are not collectable due to insufficient funds or any other reason, the entire outstanding balance becomes due in full and the account falls into delinquency. (See the delinquent account section below.)


Delinquent Accounts

By placing an order with the U.S. Institute of Languages®, you, the customer, agree that if your account becomes delinquent and is turned over to an outside collection agency, you will pay all reasonable attorney fees, court costs, and a collection agency fee of $20.

Once an account has fallen into delinquency, the entire outstanding amount becomes due immediately. The U.S. Institute of Languages® may or may not attempt to contact the customer before turning the account over to a collection agency. The account will be turned over to: NCSPlus Incorporated, 117 East 24th Street, 5th Floor, New York, New York 10010.



Return Policy


It is our goal to give you the opportunity to try the course in your own home on your own time. This is why we offer a full 6 month in home trial of the course.

If you are not satisfied with the product and wish to receive a refund, you must contact us within 6 months of receiving your order. To receive a full refund of the cost of the product, you need to meet the following criteria:

  1. Call 801-475-4441 to get a RMA # before you return the course. This RMA # needs to be written on the outside of the shipping container that you return the product in.
  2. You must return your order in its entirety.
  3. Each item of the order must be returned free of any damage.
  4. Each disc you receive is individually sealed. This factory seal may only be broken on two of the discs. This gives you the chance to fully try the course to make sure it will work for you. If you have broken the seal on more then 2 discs, there will be a 10% restocking fee for each disc that was opened with a maximum restocking fee of 80%.
Most of our items come with a free shipping option. If you choose to upgrade to an express shipping method, the cost of this upgraded shipping is nonrefundable. You are also responsible for shipping costs associated with returning the product.


Links to 3rd Party Websites


  1. Any links to 3rd Party websites from the U.S. Institute of Languages® websites or partner websites are provided only on an as-is basis as a convenience.
  2. U.S. Institute of Languages® does not endorse or make any representations about 3rd party websites, any content on them, or results that may be obtained from using them. U.S. Institute of Languages® does not control and is not responsible for any 3rd party website or its content.
  3. If you decide to access any 3rd party sites linked to by the U.S. Institute of Languages® websites or partner websites, you do so entirely at your own risk.
If you have any questions or concerns about our policies and procedures, please call 801-475-4441.

* Sales terms and conditions are subject to change without notification.